Welcome to THE RICH HAIR LAB, where we provide premium raw hair extensions. We understand that you may have questions about our products and services. Here's a list of frequently asked questions to help guide you:

1. What is raw hair?

  • Raw hair refers to hair that has not undergone any chemical processing, such as coloring or perming. It is in its natural state, making it versatile and ideal for various styling options.

2. Where do you source your hair extensions?

  • Our hair extensions are sourced from reputable suppliers in Vietnam and Indonesia. We prioritize quality and ethical practices to ensure you receive the finest raw hair.

3. How are the hair extensions collected?

  • Our raw hair is collected directly from donors, ensuring that the cuticles remain intact and aligned. This careful collection process contributes to the longevity and natural appearance of our hair extensions.

4. Can I color or style the hair extensions?

  • Yes, our raw hair extensions can be colored or styled just like your natural hair. However, it's recommended to consult with a professional stylist to achieve the desired results while maintaining the integrity of the hair.
  • Can be dyed to 613 

5. How long do the hair extensions last?

  • The lifespan of our hair extensions depends on how well they are cared for. With proper maintenance and care, our raw hair extensions can last 5+ years.

6. How do I care for my hair extensions?

  • The key to maintaining raw hair is MOISTURE. Please be sure to invest in quality hair products that put an emphasis on moisture.
  • Before receiving your bundles/wigs, they are always co-washed using Silicon Mix Deep Intensive Hair Treatment.
  • For regular maintenance, you can shampoo your bundles/wigs with Aussie Moist shampoo and conditioner every 2-3 weeks.
  • Keep in mind, raw hair takes a lot of maintenance, so please avoid excessive heat and air dry when possible. If you need to use heat please use heat protectant.
  • Raw hair is high maintenance so please be prepared to give your bundles extra care 💕

7. Do your wigs come customized?

  • Our rent-a-wigs do come customized (depending on customer request). 
  • All other wigs do not come customized unless you select the customize option.

8. Can I swim or exercise with the hair extensions?

  • While our raw hair extensions are durable, it's advisable to avoid prolonged exposure to saltwater or chlorine. Secure your hair during strenuous activities to prevent tangling.
  • If worn in saltwater or chlorine, please wash your hair to ensure its longevity.

9. Do you offer different textures and lengths?

  • Yes, we offer a variety of textures and lengths to cater to different preferences. Explore our product catalog or contact our customer service for specific options.

10. Can I return or exchange the hair if I'm not satisfied?

  • Please refer to our Return and Exchange Policy for detailed information on returns and exchanges. We want you to be completely satisfied with your purchase.

11. Are your hair extensions ethically sourced?

  • Yes, we prioritize ethical sourcing practices to ensure fair treatment of donors and sustainable practices throughout the supply chain.

If you have any additional questions or need further clarification, feel free to reach out to our customer service team at with Subject Line: HAIR QUESTIONS. We're here to make your experience with THE RICH HAIR LAB enjoyable and satisfying.


Last Updated: February 2024